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Shop Manager – European Service Center (Atlanta, GA)

$70,000 base salary + commission

Family-owned since 1980. Growing fast. Built on people, not numbers.

European Service Center has been serving European vehicle owners for over four decades, with locations across Georgia and Texas. We're a family-owned business, and that means you're never just a number here. We're expanding over the next several years, and we're looking for a Shop Manager to lead one of our Atlanta locations and grow with us.

Who we're looking for:

We want an honest, energetic leader with a strong work ethic who wants to see their effort pay off in higher income and real business growth. If you take pride in running a clean, well-organized shop, keeping customers happy, and helping your team do their best work, we'd like to meet you. As we continue opening new locations, this role offers a clear path to multi-location and regional leadership.

What You'll Do:

Shop Operations:

Assign jobs to technicians based on their skills and experience.
Prepare and review repair orders for accuracy and completeness on parts, materials, and labor.
Guide and support technicians and apprentices through diagnosis, providing instruction as needed.
Appraise incoming repair work.
Oversee all areas of the service department.
Keep the shop clean, safe, and organized.
Support other company goals as directed by ownership.

Customer Service:

Greet every customer promptly and courteously.
Resolve customer concerns and complaints fairly and professionally.
Track comebacks and make sure every issue is corrected to the customer's satisfaction.
Build customer loyalty and protect our reputation through honest, ethical service.

Our Expectations:

Treat every customer and team member with fairness, courtesy, and respect.
Build positive relationships with customers, staff, and ownership.
Be punctual, flexible, and reliable.
Stay current on technical training.
Focus on quality and service in everything you do.
Maintain a neat, professional appearance (uniform provided daily).
Take ownership of growing the shop's business.

Qualifications:

Experience in an automotive service department (management or service advisor experience preferred).
Outgoing, friendly personality with excellent communication and customer service skills.
Strong leadership and organizational skills.
Ability to negotiate and resolve customer complaints.
Comfortable with shop management software and general computer use.
Solid understanding of mechanical and technical terminology.
Able to write routine reports and correspondence.
Confident speaking one-on-one or in front of groups.
High school diploma or GED required; technical program graduate preferred but not required.

Benefits:

Health, dental, and vision insurance.
401(k) with company match.
Paid vacation.
Paid holidays.
Monday–Friday schedule, no weekends.
Real advancement opportunities as we grow.

Compensation:

$70,000 base salary.
Plus commission, so your earnings grow as your shop grows.

Ready to lead a shop and build a career with a company that values you? Apply today.

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