European Service Center

Shop Manager – European Service Center (Atlanta, GA)

$70,000 base salary + commission

What You'll Do:

• Assign jobs to technicians based on their skills and experience.
• Prepare and review repair orders for accuracy and completeness on parts, materials, and labor.
• Guide and support technicians and apprentices through diagnosis, providing instruction as needed.
• Appraise incoming repair work.
• Oversee all areas of the service department.
• Keep the shop clean, safe, and organized.
• Support other company goals as directed by ownership.

• Greet every customer promptly and courteously.
• Resolve customer concerns and complaints fairly and professionally.
• Track comebacks and make sure every issue is corrected to the customer's satisfaction.
• Build customer loyalty and protect our reputation through honest, ethical service.

Our Expectations:

• Treat every customer and team member with fairness, courtesy, and respect.
• Build positive relationships with customers, staff, and ownership.
• Be punctual, flexible, and reliable.
• Stay current on technical training.
• Focus on quality and service in everything you do.
• Maintain a neat, professional appearance (uniform provided daily).
• Take ownership of growing the shop's business.

Qualifications:

• Experience in an automotive service department (management or service advisor experience preferred).
• Outgoing, friendly personality with excellent communication and customer service skills.
• Strong leadership and organizational skills.
• Ability to negotiate and resolve customer complaints.
• Comfortable with shop management software and general computer use.
• Solid understanding of mechanical and technical terminology.
• Able to write routine reports and correspondence.
• Confident speaking one-on-one or in front of groups.
• High school diploma or GED required; technical program graduate preferred but not required.

Benefits:

• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid vacation.
• Paid holidays.
• Monday–Friday schedule, no weekends.
• Real advancement opportunities as we grow.

Compensation:

• $70,000 base salary.
• Plus commission, so your earnings grow as your shop grows.