Automotive Service Manager
Atlanta, Georgia•Full-time
$65,000 - $130,000 annually
$65,000 - $130,000 annually
About the Job
We have a position available for a Shop Manager at our Buckhead location. We have locations in both Georgia and Texas. European Service Center has been a family owned business since 1980. You are not just a number with us. We are looking to expand over the coming years, so there are plenty of opportunities for advancement.
We are looking for a honest, energetic person with a good work ethic that want to see their hard work payoff in increased income and business growth. This is a position that will allow for advancement to a shop manager as we continue to open new locations.
We are looking for a honest, energetic person with a good work ethic that want to see their hard work payoff in increased income and business growth. This is a position that will allow for advancement to a shop manager as we continue to open new locations.
Major Duties and Responsibilities:
Service Department Operations:
- Assigns jobs and work areas to employees according to their skills and knowledge.
- Prepare & Review all repair work orders for accuracy and completeness in concerning parts, materials, and labor.
- Directs and assist in the diagnosis of problems for technicians and apprentices and provides instruction as required.
- Works in all aspects of the Service Department in fulfilling the responsibilities of the Service Manager.
- Promotes loyalty and customer goodwill and protects company image.
- Appraisal of repair work coming into the shop.
- Maintains a clean and safe working environment for all technicians.
- Perform other duties and functions as directed by Management in line with the objectives of the dealership.
Customer Service:
- Assist in handling customer complaints and concerns.
- Be aware of and track "comebacks" and make sure the problem is corrected to the customer and dealership’s satisfaction.
- Greet customers immediately in a courteous manner.
- Treat customers fairly and with honesty, and demonstrate our commitment to superior customer service and ethical business practices.
Commitments:
- Treat all employees and customers fairly, courteously and with dignity.
- Maintain positive relationships with customers, other employees, and owners.
- Be early, flexible and available for scheduling.
- Maintain up to date technical training.
- Focus on Quality & Service.
- Be neat and clean.
- Wear a uniform every day.
- Demonstrate an interest in growing the shop business.
Qualifications and Job Requirements:
- Must have an outgoing, friendly personality and superior communication & customer service skills.
- Experience working in a service department.
- Ability to write and work on routine reports and correspondence.
- Ability to negotiate customer complaints to a satisfactory resolution.
- Experience with common dealership computer systems.
- Good computer skills.
- General understanding of mechanical/technical terms.
- High school diploma or GED equivalent Graduation from Tech program preferred but not required.
- Ability to speak effectively one-on-one or before groups of customers or employees of the organization.
- Organizational and leadership skills.
Benefits:
- Health, Dental, Vision.Insurance.
- Matching 401K.
- Paid Vacation.
- Paid Holidays.
- Monday thru Friday Work Schedule.
About European Service Center
ESC Auto Group is the parent company for European Service Center and European Motor Cars, which was founded in 1979 by Bob Saladna in his mothers garage back in 1979. Since our humble beginnings we have become the largest independent strictly European Automotive Repair Business in the United States. We have multiple locations in Atlanta, Ga - Dallas, and Houston Texas. Bob Saladna still owns the company and still repairs cars. His love and devotion to exceptional customer service, as well as his team of technicians and managers is second to none. Our technicians are among the highest paid in the industry. Bob believes in creating a small independently owned shop type atmosphere which is why he gives managers the freedom to run their shops as they see fit. However, at the same time ESC has the financial resources to provide big company benefits and the latest diagnostic equipment. ESC provides access to several live support options to help diagnosis the most difficult issues quickly and accurately. We provide company paid diagnostic training as well.